Support — Calmeye

We usually reply within 1–2 business days.

Need help, found a bug, or have a feature request? We'd love to hear from you.

Contact us
Email: [email protected]

Frequently asked questions

Do I need an account?

No. Open Calmeye and start your first eye‑care routine right away. Your routines, streak and settings are stored on your device — no sign‑up required.

How does the AI eye‑fatigue scan work?

Look at the front camera for a few seconds. Calmeye uses Apple's ARKit/Vision on your device to estimate signs of eye strain and build a personalized routine. The camera frames are analyzed live and never saved or uploaded. The scan is optional — you can skip it and still use everything else.

Is this a medical app?

No. Calmeye is a wellness and relaxation app — not a medical device. It does not diagnose, treat or cure anything, and it does not measure eyesight. Scores are estimates to help you build a comfortable break habit. For any health concern, see a qualified professional.

What's free and what's in Pro?

Free includes a set of exercises, the basic 20‑20‑20 break timer, your streak, a weekly Eye Age check and one soundscape. Calmeye Pro unlocks the full exercise library, Eye Age history & trends, Smart Autopilot breaks, the Sunset mode, all soundscapes, widgets and Live Activities.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple Account, not inside the app. On your iPhone open Settings → [your name] → Subscriptions, select Calmeye Pro, and change or cancel. If you cancel, you keep access until the end of the current billing period. The lifetime purchase is a one‑time payment with no subscription.

I bought Pro on another device / reinstalled the app. How do I get it back?

Open the paywall in the app and tap Restore. Make sure you're signed in with the same Apple Account you used for the purchase.

How do I delete my data?

Go to Settings → Delete all data in the app to erase your sessions, history and test results on your device. Deleting the app also removes all locally stored content.

Privacy & Terms

Privacy Policy · Terms of Use (Apple Standard EULA)

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